Late or missing refunds (If applicable)
If you have been notified that you were eligible for a refund and your refund has been processed, but you haven’t received the refund yet, there are certain steps that we ask you to do before contacting the site.
Please note that some transactions will take a while to be posted to your account. So, if you do not see the transaction immediately after our notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.
So, we ask that you do the following:
· Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
· Card payment: Contact your card company and ask whether they see any pending transactions on your account.
If after you’ve done both actions but you still have not received your refund, please contact us.